I get so MAD!

August 13th, 2005 at 08:25am Posted by Kathy

Many of our close friends know that we are moving Sept. 10th to an apartment. We want to save money to purchase a home in the near future.

Well, last week I called all of our utilities and what not to have it all changed to the new address. Except, when I called a very well-known “satellite company” that we have been with for the last 8 yrs to cancel service they tried everything in the book to keep us as customers. We have been offered a great deal with a digital cable company that also does our internet for the new apartment. This lady that I spoke to was getting very rude because I stated to her “we are moving to an apartment and they can offer cable for cheaper”. She proceeded to say this and that about the cable service and why they offer it so cheap, and the bad reception that we will get with the new company. I didn’t want to tell her how unhappy we have been about our service like having to replace the receiver 4 times in the last 3 yrs because there is a hard-drive malfunction with their systems. I also didn’t tell her how many times in a week that the satellite receiver locks up and we have to shut the whole system down and restart that can take up to 5 minutes. Needless-to-say at the end of the call she stated to me they couldn’t help me because their calendars only go out for a month and I would have to call back (even though I called on day 28).

Well, I called back this morning and they had to transfer me to an account specialist. He tried to start by saying the same things. This time I wasn’t as nice about it. I stated why I was so unhappy with the service that I received the previous week and why I felt their service stunk. He then proceeded to tell me that if we ever decide to come back they would install a new dish for free. AS IF!!!!!! Why can’t they just take “NO” for an answer.

Entry Filed under: Family, Money