I get so MAD!

January 31st, 2005 at 11:00pm Posted by Bill

I swear this is exactly as it happened:

THEM: ”Thank you for calling Generic Car Loan company, this is Brenda.”
ME:    ”Hi Brenda, I hope you can help me with several things. First, I haven’t received my bill for this month, but I know the due date is approaching soon. I need to find out where the bill is so I can get a payment in the mail to you.”
THEM: ”Well, the bills aren’t sent from this local office, they are mailed out from our headquarters, so I have no idea why the bill hasn’t been mailed yet. You can still just mail the check in, you know, you don’t have to wait for the bill.”
ME:    ”I understand that. That brings us to the second item I need your help with. I need to get my account number so I can write it on the check.”
THEM: ”Alright, what is your name?”
ME:    ”Bill Hayes.”
THEM: ”And what is your due date?”
ME:    ”I’m not sure exactly.”
THEM: ”Lovely. Hold please.”
<click>
<elevator music>
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THEM: ”Bill, your account number is ####, and your due date is the 8th of every month.”
ME:    ”Thank you. One last thing: Can you add my wife’s name to the paperwork, so in the future she can call and get this same information?”
THEM: ”That has to be requested in writing. You will need to indicate exactly what information she can have access to. You will also need to include some way that she can be identified.”
ME:    ”Why is that needed?”
THEM: ”So that we can be sure that it is truly your wife calling, and not someone else just trying to gain access to your personal account information. It has to do with new privacy laws.”
ME:    ”So, how did you know it was me just now when you gave me the account number? All I gave you was my name, I didn’t even know my own due date.”
THEM: ”You know, that’s a good point, what’s your social security number so I can verify it?”
ME:    ”Never mind, I got the information I needed.”
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Entry Filed under: Cars, Money